Nothing is more inspirational than successful role models.

Seminar 1:

Culture Change Japanese-style – Out of the Shadows, into the Limelight
Service Excellence in the Shinkansen Cleaning Process: the '7-Minute Miracle'
With Teruo Yabe (former board member TESSEI)

The '7-minute miracle' is the admiring term in Japan for the cleaning process of shinkansen (bullet train) passenger cars at the Tokyo Station terminus. These are cleaned within 6 to 7 minutes before the trains set off again. Behind this highly efficient process is a change process initiated by Teruo Yabe, former board member of TESSEI. During his time at TESSEI, he succeeded in reforming the company and bringing about a revolution in its corporate culture. Looking back, he says that the biggest hurdle was the attitude of the staff. The breakthrough came by successfully changing the view employees had of their own work. This made constructive collaboration and highly efficient operations possible.

(103 ratings) 186 participants

The exclusive insights into his wealth of experience that Mr. Yabe offers are a great inspiration for questioning your own improvement culture in the company and discovering new approaches for yourself. Anyone who wants to understand the kaizen idea instead of copying it can learn a lot here.

What our participants say:

Christian Wurster, 2022
Senior manager operational excellence, fischer group of companies, participant of the webinar in January 2022
A really very interesting format and a highly inspiring story! One senses from the presentation how unbelievably complex the (successful) implementation must have been. To keep up with something like this consistently for years – respect!

What our participants say:

Steffen Eckardt, 2021
Head of IT Application and IT Security Act Audit, Deutsche Bahn AG, participant of the webinar in October 2021
It was interesting to see how comprehensive the lean or kaizen philosophy can be and how important a corresponding leadership culture is as well. Such presentations and Q&A sessions are always a welcome opportunity to broaden horizons and gain new ideas.

What our participants say:

Philipp Grossmann, 2022
fPS responsible, fischer group of companies, participant of the webinar in January 2022
Such a reform is a journey on which one embarks. What became clear is how important the issues of trust, participation and credibility are in the process. Yabe-san's approach: to find individual people, allies, with whom you first start and then move on. I liked that very much!

What our participants say:

Verena Händel, 2021
Head of Business Development and Internal Communications, DB Fahrzeuginstandhaltung, participant of the webinar in November 2021
Thank you very much for this extraordinary opportunity to participate in such a sensational exchange! I learned many inspiring things and hope that much will be taken to heart – at all management levels.

What our participants say:

Alissa Kramer, 2022
fPS responsible, fischer group of companies, participant of the webinar in January 2022
Many thanks for organisation, coordination, translation and especially to Mr. Yabe: very inspiring and valuable information. More of it, please!

What our participants say:

Johannes Kittel, 2021
Project Manager Operational Excellence, DB Fernverkehr AG, participant of the webinar in October 2021
The videos with Mr. Yabe are very impressive! I would have always thought his approach was just as correct, but never been able to say HOW it works. He identifies the problems, dissects them down to the nucleus and then takes the right steps, very convincing. Thank you very much for this, I learnt a lot.

What our participants say:

Priv. Doz. M.D. Carsten Ziske, 2022
Head Physician Section Hematology / Internal Oncology St. Josef Hospital Troisdorf

The company enjoys cult status in Japan, where even Arnold Schwarzenegger has visited it, and there is both a comic (manga) and a musical (!) about TESSEI. The TESSEI reform has been famous in management circles ever since a case study by Harvard Business School in 2015. There is, indeed, a lot to be learned about change management and leadership from the TESSEI example.

A quick preview: 2.5 minutes from the lecture video

A short clip: Teruo Yabe on kaizen

A quick glimpse into the question and answer session